Privacy policy

To the Fromagerie Le Détour, The privacy and security of our customers' and users' personal information is of paramount importance to us. This policy details our practices regarding the collection, use, disclosure and retention of your information.

This policy applies to the website fromagerieledetour.ca. By browsing our site, you consent to the practices described in this document.

Collection of personal information

We collect the following types of information:

• Identification information : last name, first name, e-mail address, telephone number, postal address.
• Transactional information : details of your orders, purchases or product requests.
• Navigation data : IP address, browser type, pages consulted and interactions on the site.
• Preferences : product selection, newsletter subscription (if applicable).

This data is collected via :

• Our online contact and order forms.
• Direct communications by telephone or e-mail.
• The use of cookies and tracking technologies to enhance your experience.

Use of personal information

Your information is used for :

• Answering your questions and requests for information.
• Follow up on our customer service.
• Meet our legal and accounting obligations.
• To improve the content and user-friendliness of our Web site.

Disclosure to third parties

We do not sell any personal information. We only share your data with trusted partners necessary for our operations (e.g. delivery services, payment solutions, technical support), subject to confidentiality agreements. We may also disclose information as required by law.

Age of consent

Our services are not intended for persons under the age of 14. If we learn that we have collected data from a minor without parental consent, it will be deleted immediately.

Storage and destruction

We keep your data for as long as is necessary for the intended purpose or to meet our legal obligations. Thereafter, data is securely destroyed or anonymized.

Security

We use rigorous security protocols (HTTPS, SSL certificates, firewalls) to protect your data from unauthorized access. Only staff whose duties require it have access to your personal information.

Access and rectification

You have the right to access, correct or delete your personal information. To exercise this right, please contact the person in charge mentioned below.

Third-party suppliers

Our website uses certain third-party services for its proper operation:

• Audience analysis : Google Analytics (to understand site usage).
• Productivity tools : Microsoft suite or similar tools for communications management.

External links

Our site may contain links to third-party sites. We are not responsible for their privacy policies and invite you to consult them.

Modifications

This policy is subject to change. Any updates will be posted on this page with the revision date.

Commission d'accès à l'information du Québec

For any unresolved complaint with our company, you may contact the Commission d'accès à l'information du Québec :

Suite 900, 2045 Stanley Street, Montréal (QC) H3A 2V4
Toll-free: 1 888 528-7741 | Site: www.cai.gouv.qc.ca

Contact (Responsable Loi 25)

For any question or request concerning your personal information :

Alexina Quirion
Privacy Officer
Fromagerie Le Détour
120 rue Commerciale Nord, Témiscouata-sur-le-Lac, QC, G0L 1X0
E-mail: alex_quirion@outlook.com
Telephone: 418-899-7000

Last update: April 28, 2026.